Understanding Your ID Card
Use this interactive guide to better understand the information on your ID Card, what numbers and information healthcare providers need, and where to call for help.
HPI Member ID Card (Example)
Front and back example for members whose TPA is Health Plans, Inc. (HPI). If you ever experience issues with a heatlhcare provider verifying any of this information, pleaes ask them to call HPHP Concierge directly at 806-510-HPHP (4747).
Lucent Health Member ID Card (Example)
Front and back example for members whose TPA is Lucent Health.
Quick Tips to Maximize Your Benefits
$0 Benefits in Tier One
Many services are available at $0 cost when you use Tier One providers. Tier One is your preferred network and delivers the strongest value under your plan.
Call HPHP Concierge First
Call 806-510-HPHP (4747) for anything. Our team can troubleshoot issues for members and providers. Reach out before care to maximize your benefits.
Remember Precertification
Hospital stays, imaging, certain outpatient procedures, and specialty medications often require precertification. Confirm in advance to avoid delays or unexpected reductions in coverage.